英语电话沟通有哪些常用句式

既然需要给他人打电话，肯定是有事情要告知对方的，哪怕闲来无事只是为了闲聊。但是在英语电话交流过程中，遇到下面的一些情况，该如何用英语传达呢？学习积累标准正规分英语电话模式，让自己的工作生活更加畅通无阻！

1、遇到自己不熟悉的情况

不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1)请稍待片刻。Just a moment, please.

(2)请别挂断。我找一位会说英语的人来。Hold the line, please. I’ll get an English speaker.

(3)请等一下。我找个人来听。Hold on, please. I’ll get someone to the phone.

(4)很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?

2、询问对方信息资料等等

先用"Hello." "Good morning." "Good afternoon. "等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1)早安。这里是正泰贸易公司。我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you?

(2)午安。这里是大安商业银行。我能为您效劳吗？Good afternoon. This is Dan An Commercial Bank. What can I do for you?

(3)先锋电子。我是吴玛莉。Pioneer Electronics. This is Mary Wu speaking.

(4)喂。海外营业部。我是王大明。Hello. Overseas Sales Department. Taming Wang speaking.

(5)喂。这里是王公馆。Hello. This is the Wang residence.

(6)午安。我是王大明。Good afternoon. Taming Wang speaking.

(7)我是杨文凯，请讲。Wenkai Yang. Speaking.

(8)请问找哪位？Who do you want to talk [speak] to?

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3、自己搞不定找人帮忙

听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。

(1)能说得明确一点吗？Could you put that in more specific terms?

(2)我无法确定你的意思。I’m not sure what you mean.

(3)很抱歉。我没听懂你的话。I’m sorry. I couldn’t follow you.

(4)你讲得太快了。我跟不上。You’re talking too fast. I can’t keep up.

(5)请你再多解释一下好吗？Will you explain a little bit more?

(6)你能说得简单一点吗？Could you put that more simply?

(7)恐怕我没听懂。能请你再说一遍吗？I’m afraid I didn’t understand that. Could you say that again, please?

(8)对不起，我没听到，请你再说一遍好吗？Excuse me, but I didn’t hear that, would you mind repeating it, please?

(9)抱歉，我没听懂，请您拼一下好吗？Sorry, but I didn’t catch that, would you mind spelling it, please?

4、表达态度和情感叹词

借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。

1）、表惊讶

(1)真的呀？Really?  (2)什么？What?   (3)别开玩笑！You’re kidding!

2）、表欣喜

(1)好极了！Great!   (2)太棒了！Fantastic!  (3)棒极了！Terrific!  (4)哇！Wow!

3）、表婉惜

(1)真糟糕。That’s too bad.  (2)真可惜！What a shame!

(3)听到这样我很难过。I’m sorry to hear that.   (4)喔，原来如此。Oh, I see.

4）、表同意

(1)没错。Right. (2)正是。Exactly.(3)是的，一点也没错。I’ll say. 

(4)你说得对极了。You can say that again.   (5)好的。OK.  Well / fine

5）、表不同意

(1)我可不以为然。I don’t think so.  (2)不成！No way   (3)不！No.

(4)喔，得了吧！Oh, come on!   (5)事实上不然。Not really.

5、电话快结束进入尾声告知对方

接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。

(1)谢谢你来电。Thank you for calling. (2)感谢你打给我。It was kind of you to call me.

(3)很高兴跟你谈话。Nice talking to you. (4)让我们尽快聚聚。Let’s get together soon.

(5)我该挂电话了。I’d better get off the phone. (6)请随时再打电话给我。Call me again any time.

(7)有空请再打电话来。Call again when you’ve got time.  (8)请代我问候珍妮。My best wishes to Jane.

(9)请一定要再来电话喔。Please do call again.  (10)我随时高兴接到你的电话。I’m always glad to hear from you.

(11)想聊的时候请随时来电。Call again anytime you feel like talking. (12)谢谢你回我电话，再见。Thanks for returning my call, good-bye.

(13)让我们保持联络，再见。Let’s keep in touch, good-bye.

(14)那么下周二见。See you next Tuesday, then.

基本上搞定这电话用语，接到电话一般情况自己都可以hold住，是在遇到搞不定的情况最直接的是找英语不错的接听，当然另一个方法就是自己加强英语学习，听说俱全。