巧用职场道歉邮件，让同事关系更和谐

　　在工作或生活中，经常会遇到同事向你求助，或者给同事添麻烦的事，这时候写一封向同事道歉的邮件，表示自己的歉意，应该是必不可少的。那么一封向同事道歉的邮件应该怎么写呢?向同事道歉的邮件有什么注意事项呢?下面就跟阿卡索外教网一起来瞧瞧吧!

　　道歉邮件的写法

　　这类邮件的写法比较有规律，一般都是开门见山地表达歉意。

　　接下来就应该说明自己没有及时提供帮助的原因，也可以询问对方目前问题是否已经解决，问自己还能做什么。假如你有某种补救办法，可以剔除可行的办法。记住在邮件中不要把过错归咎于别人。

　　最后还要再次道歉，表示真诚。态度真诚但不宜言过其实，避免使用过分夸张、自责的表达。同样地，还有商务邮件的开头和结尾回复格式都是有一定技巧的，注意内容要完整，层次要清晰。在工作中，许多外企公司都会对员工进行邮件格式、用语措辞进行针对性的职场英语培训，类似这样的商务往来邮件实用性非常高。

　　范文参考：

　　这是两封信，第一封是朋友给同事Marianne的求助信，想询问他是否有读过关于台湾和中国文化差异的文献作品，他做演讲时需要。但是Marianne却因为私事没能及时回复，因此这是一封Marianne写给朋友的道歉邮件。

　　Email from John Gu to Marianne

　　Dear Marianne,

　　How have you been? I was trying to reach you by phone1) earlier today but you were not home.

　　A quick question for you: have you en coun tered any literature2)/writing on differences, cul tur al or otherwise, between Taiwan and Main land China that you can share with me or refer me to?

　　I am going to our head office in Arizona next week and I will be asked to do a short presentation3) on the topic.

　　John Gu

　　Email Response from Marianne to John Gu

　　Dear John,

　　I am so sorry that I did not respond to your email or voice mail regarding this request. I did not know any immediate resources, but I had every intention of4) contacting you and brainstorming5) with you.

　　Courtney, my daughter, was sick and I have taken on6) a bit too much between work and the children’s holiday activities. I am so sorry that I just did not respond to you.

　　I hope your presentation in Arizona went well. Let me know when you have a free moment how the trip went.

　　Sorry again for my dropping the ball especially for someone who is always right there to help me out!

　　Warmest Regards,

　　Marianne

　　总体来讲，一封向同事道歉的邮件必须要诚恳地表达歉意，语气用词都必须经过斟酌，要显得真诚友善。对自己的错误面对面有些难以开口的话， 那么就试试用邮件向同事表示抱歉吧。没有写过道歉邮件的朋友，可以参考参考哦!